Manage and measure your Service Level Agreements (SLAs) and Customer Satisfaction (CSAT), highlighting opportunities to improve the overall employee experience. Give your employees the flexibility to submit tickets and make requests via email, phone, walk-ups, or a customizable service portal. Provide Your Employees with the Experience They Deserve

Manage your organization’s processes, automate repetitive tasks, and drive greater service efficiency with robust automation and workflow engines.ĭrive agent productivity with a user experience designed based on research and analysis of how agents actually work.

ITIL-ready service desk complete with Incident, Problem, Change, and Release Management capabilities.Īdvanced reporting modules to analyse trends, monitor service quality, and continuously improve service management processes.Įnhance agent and employee productivity with native artificial intelligence (AI) and machine learning technologies.

A single platform for service management, IT asset management, configuration management, and much more.

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